Wilson Sleek™ Frequently Asked Questions

Product FAQ's

1. With which cell phone carriers is the Wilson Sleek compatible?
Wilson Sleek works with all major North American cellular providers on the 850 & 1900 MHz frequencies.

2. Does the Wilson Sleek cradle fit any phone?
Yes, the Sleek features adjustable arms that allow it to fit virtually any phone on the market. The arms on the slide have three different channels on each side of the cradle. Simply slide the arms into a different channel to accommodate the size of your phone.

3. Can I use the Wilson Sleek in my home or office?
Yes, you can use the Sleek indoors in your home or office by purchasing the Home/Office Accessory Kit (Wilson part# 859970). Wilson offers many other Home/Office Signal Booster Solutions. For more info, please go to www.wilsonelectronics.com.

4. Will Wilson Sleek work for mobile wireless hotspot products, such as a Mi-Fi and data card?
The Sleek is compatible with any cellular device; however, the device needs to be placed inside the cradle to improve signal strength. The Sleek boosts voice and data services for all major North American cellular providers on the 850 & 1900 MHz frequencies. Two popular data devices that can be used with the Wilson Sleek are the Novatel mifi and data card offered by many cellular providers.

5. Does the Wilson Sleek amplify signal for both voice and data services?
Yes, the Sleek does boost signal for both voice and data services. The Sleek is compatible with virtually any data service on the 850 and 1900 MHz networks.

6. How does the Wilson Sleek improve my cellular service?
The Sleek eliminates the frustration of dropped calls, limited range and slow data rates by amplifying the signal coming from the cell tower to your phone, and then amplifying the signal from your phone and transmitting it back to the cell tower. It is expertly engineered to detect and amplify even a very weak incoming signal your cellular device would miss, and simultaneously broadcasting a much stronger signal back to the cell tower.

7. Do I need to leave my phone in the cradle of the Wilson Sleek?
Yes, the Sleek is designed to boost signal only for the phone that is inside the cradle. If you remove your phone from the cradle, you will not see any signal improvement.

8. Can I charge my phone with the Wilson Sleek?
Yes, the Sleek features a mini-USB port on the side of the booster that may be used for charging your phone. An adapter cable is required to connect your phone to the Sleek. Wilson offers adapter cables that are compatible with the majority of phones. Please contact us @ 866-294-1660 or click here for more info.

9. What components are included with my Sleek?
The Sleek signal booster kit includes the following items: Sleek cradle booster, mini-magnet mount antenna, vehicle power adapter, adhesive dash mount, additional cradle arms, and installation guide.

10. How do you install the Sleek?
Installation is easy and takes only minutes. Installation requires no special tools. First, mount the Wilson Sleek in your car with the adhesive dash mount and plug in the power adapter. Then, place magnet-mounted antenna to the top of your vehicle and connect the antenna cable to your Sleek through the inside of the door jam. For complete installation instructions, please consult the installation manual available at the following link… click here

Shipping and Ordering FAQ's

11. Can I order by phone?
Yes. Please call 800-204-4104, 7:00 am to 6:00 pm (MST), Monday through Friday to order directly from Wilson Electronics. You can also purchase the Wilson Sleek from Best Buy and Amazon.com. Please visit the order page for more details: Wilson Sleek Order Page

12. What is the customer service phone number?
To place an order, check the status of an order, or to return a product, call 800-204-4104, 7:00 am to 6:00 pm (MST), Monday through Friday.

13. Do you ship outside the Continental United States?
Yes. We ship Hawaii for an additional $15 S&H and to Alaska for additional $35 S&H. We do not ship internationally.

14. What is the Wilson return policy?
We pride ourselves on providing high customer satisfaction. Your Wilson Sleek™ is covered by a 30-day customer satisfaction guarantee. If you're not satisfied with your order, simply return for a full refund (less S&H). A return authorization is required. Please call 866-294-1660, 7:00 am to 6:00 pm (MST), Monday through Friday to arrange for a return authorization and shipping address.

15. Can I email customer service with any questions?
Yes, our customer service email address is info@wilsonelectronics.com.